WHAT WE DO
The Work
The art behind every solution.
AI & Business Transformation
Rethink what's possible.
Cyber Risk & Resilience
Stay Strong. Stay ahead.
Data Trust & Protection
Secure what matters most.
CX & Collaboration
Connect effortlessly.
POTS Line Replacement
Modern lines. Simplified.
IDEAS
The Thinking
Ideas that spark change.
AI & Business Transformation Ideas
Where innovation meets action
Cyber Risk & Resilience Ideas
Thinking ahead of threats.
Data Trust & Protection Ideas
Building trust through insight.
CX & Collaboration Ideas
Designing better human moments.
CALDER & LANE
TALK TO US
Find Clarity
CX & Collaboration Ideas
Ideas That Elevate Customer Experience
Strategies and tools to help leaders strengthen customer trust, streamline collaboration, and deliver seamless experiences.
Explore all Ideas
Service Outages That Break Customer Journeys
When downtime strikes, customer trust is on the line. Here’s how to respond.
Ethan Rhodes
30 Oct 2025
•
5 min read
AI Mistrust in Customer Support: Why Trust Is the New CX Battleground
Closing the Confidence Gap Between Bots and Customers.
Emily Carrington
29 Oct 2025
•
5 min read
Tool Sprawl: Why Too Many Apps Kill Collaboration
From chaos to clarity: Streamlining tools to unlock better collaboration and CX.
Ethan Rhodes
28 Oct 2025
•
5 min read
View all posts
